At bOem, we aim to provide a fair and well-organized experience for all members. Since spots in every class are limited (maximum 8 per session), the following cancellation policy applies:
1. Cancellation Window
Bookings can be cancelled or rescheduled through the app up to (4 hours before) the class start time, at minimum.
Any cancellation made after this window (less than 4 hours before class) is considered a late cancellation and is subject to the deduction policy below.
2. No-Shows
Failing to attend a booked class without cancelling in advance is treated the same as a late cancellation and is subject to the same deduction policy.
3. Class Deduction
In cases of late cancellation or no-show, **the class will be deducted from the member's package**, counted as a used session regardless of the reason for absence.
No refund or credit will be issued for a deducted class.
4. Why This Policy Exists
Because spots per class are extremely limited, late cancellations prevent other members from taking the open spot. This policy ensures fair access to available spots for all members.
5. How to Cancel
Cancellations or rescheduling must be done through the boemapp only. Cancellations via social media or direct calls will not be accepted, except in exceptional cases at the studio's discretion.
6. Exceptional Cases
boem management reserves the right to review emergency situations (such as documented medical cases) on an individual basis, without this constituting an obligation or setting a binding precedent for other cases.
